Terms of Service

Use of service

LiveHelm provides an AI phone answering service that answers calls, captures caller information, escalates to the business owner, and -- once a number is carrier-approved -- follows up by text. You may use the service only for lawful purposes.

What LiveHelm does not do

LiveHelm does not book appointments, check calendar availability, or sync with a calendar. It does not quote a price or promise an arrival time it wasn’t explicitly configured with. LiveHelm is not appropriate for crisis lines, hotlines, or intake for people in acute distress -- businesses must not route those lines to LiveHelm.

Messaging

Outbound text messages are only sent once a business’s number has cleared carrier registration (A2P 10DLC). Full opt-in/opt-out terms are at /compliance/messaging.

Your data

You retain ownership of your business’s call and message data.

Accessibility

We work toward WCAG 2.1 Level AA conformance on livehelm.com. We are an early-stage product and cannot guarantee full conformance at all times. See our accessibility statement.

Contact

For questions about these terms, contact hello@livehelm.com.

This is a summary terms of service for a pre-launch product. Complete terms will be published before public launch.