Founding nonprofit pilot
24/7 phone coverage for small nonprofits — founding pilot now open
LiveHelm answers general information, donation, volunteer, event, and membership calls when your staff can’t pick up. We’re looking for 5–10 nonprofit pilot partners.
- founding pilot partners
- 5–10
- pilot length
- 30 days
- no contract
- Month-to-month
- call the live demo
- (805) 628-4411
LiveHelm is built for general information, donation, and volunteer calls. It is not appropriate for crisis lines, hotlines, or intake for people in acute distress. Don’t point that line here. If you’re not sure whether your line qualifies, call and ask -- we’ll tell you straight, including if the answer is no.
Who this pilot is for
Not a fit for a pilot
- Crisis lines or emergency lines
- Domestic violence or shelter-placement intake
- Legal or medical eligibility decisions
- Immigration case intake
- Mental health triage
- Acute-distress intake of any kind
- Case-management decisions
A good pilot fit
- Small or mid-sized nonprofits
- A public phone line with limited admin or front-desk coverage
- General information, donation, volunteer, event, or membership calls
- Staff who can act on an email summary
What happens in the pilot
From first call to weekly report
Configure the greeting and approved answers
We set up what LiveHelm can say about your organization and your programs, and where the line ends.
Forward your calls
Keep your published number -- calls forward to LiveHelm, and you can turn that off anytime.
Every call is captured
Caller name, number, and reason for calling -- logged automatically, every time.
Staff get an email summary
Donation and volunteer inquiries reach your team the same day, not whenever someone checks a voicemail.
Weekly pilot report and a founder review call
What came in, what LiveHelm couldn’t answer, and a call with me to go over it together.
See it in action
What we’ll measure
- 23
- calls answered
- 4
- donation inquiries captured
- 7
- volunteer inquiries captured
- 9
- general info calls
- 5
- escalated to staff
- 3
- questions LiveHelm could not answer
Illustrative example. Not a customer result.
Hear it yourself
Call (805) 628-4411 right now and hear it answer.
Call it. LiveHelm answers, asks what you need, then routes you to a person.
Try to make it quote you a price -- it won't. Ask when someone can get to you -- it won't guess. Ask for something we haven't configured and it puts a person on it instead of making something up.
What your organization provides
- Approved FAQ or program info for LiveHelm to work from
- Phone forwarding access, or approval to set up a new number
- A staff email address for call notifications
- Escalation rules -- what should always go to a person
- A commitment to review the first week’s results with us
Founding nonprofit pilot pricing
Simple month-to-month pricing for the first 5–10 nonprofit partners. Final pricing depends on call volume and whether SMS is enabled -- you’ll see the number before setup, and you can cancel anytime.
What determines the price
- How many calls your line gets in a typical month
- Whether SMS follow-up is turned on
- One-time setup and number configuration
Apply for the founding pilot
Tell us about your line and your calls -- we’ll follow up personally.
LiveHelm is built for general information, donation, and volunteer calls. It is not appropriate for crisis lines, hotlines, or intake for people in acute distress. Don’t point that line here. If you’re not sure whether your line qualifies, call and ask -- we’ll tell you straight, including if the answer is no.