LiveHelm
Never miss a donor, volunteer, or info call again.
LiveHelm gives your organization a dedicated number that answers every call 24/7, finds out what the caller needs, and notifies your team -- so nobody who calls you just moves on to someone else.
Call it. LiveHelm answers, asks what you need, then routes you to a person.
- every call answered
- 24/7
- call it and hear it answer
- (805) 628-4411
- missed-call text-back target
- 30 sec
- no contract
- Month-to-month
LiveHelm is built for general information, donation, and volunteer calls. It is not appropriate for crisis lines, hotlines, or intake for people in acute distress. Don’t point that line here. If you’re not sure whether your line qualifies, call and ask -- we’ll tell you straight, including if the answer is no.
What it handles
- General information about your organization and programs
- Donation inquiries -- captured and routed to staff
- Volunteering inquiries -- captured and routed to staff
Need something else -- event RSVPs, membership renewals, program enrollment? The conversation flow is configurable, so we can usually build a custom flow around what your organization actually needs. The one thing that’s never a fit is a crisis or intake line -- see below.
How it works
One phone number. Five things happen automatically.
- Live now
It answers
Every call, 24/7, in a natural conversation -- in the organization’s own voice and branding. No voicemail, no ringing out.
- Live now
It captures
Who called, what they needed, and how to reach them -- every time, whether or not they’d have left a voicemail at all.
- Live now
It notifies you
The moment something needs a person, you get a text with the caller’s info and a summary. Reply with a single digit -- no app to open.
- Available after carrier approval
It follows up
Anyone whose call went unanswered or unresolved gets a text back within 30 seconds, from the same number.
- Live now
It keeps the record
Every call recorded, transcribed, and summarized. A weekly email totals what happened.
The way it works now, vs. this way
The way it works now
- The line rings during a board meeting, a program visit, or after 5pm -- and nobody’s at a desk to answer it.
- A caller leaves a voicemail that sits until someone has time to check it, if they leave one at all.
- A donor or a would-be volunteer gets no response for days, and moves on.
- There’s no record of what came in on the phone line at all -- just what people remember to write down.
With this approach
- Every call is answered, whatever else is happening at your organization that day.
- The caller’s information and request are captured immediately -- no voicemail to check later.
- Staff get an email notification so a donation or volunteer inquiry gets a timely response.
- Every call recorded, transcribed, and logged -- a real record of what came in.
Don’t take our word for it.
Call (805) 628-4411 right now and hear it answer.
Call it. LiveHelm answers, asks what you need, then routes you to a person.
Try to make it quote you a price -- it won't. Ask when someone can get to you -- it won't guess. Ask for something we haven't configured and it puts a person on it instead of making something up.
See it in action
What it actually produces
Hi, I'd like to make a donation -- how do I do that?
I can take your info and have someone follow up with the details -- what's your name and best number?
Sure, Priya, 555-0199.
Thank you, Priya. I've logged this and our team will reach out.
Illustrative example of configured behavior. Not a real caller's recording.
I'm interested in volunteering -- who do I talk to?
I'd love to get you connected -- can I get your name and a number to reach you?
Tom, 555-0177.
Got it, Tom. I've logged your interest and our volunteer coordinator will follow up.
Illustrative example of configured behavior. Not a real caller's recording.
The honest questions
- “Will it give out wrong information about our programs?”
- It only says what it’s been configured to say. Anything it doesn’t have a confirmed answer for gets escalated to staff instead of guessed at.
- “What about calls that aren’t info, donations, or volunteering?”
- Those three are what’s configured out of the box, but the flow is customizable -- if your organization needs something else non-crisis, like event RSVPs or membership questions, we can usually build that with you. The one hard line is a crisis or intake line -- that’s never a fit, and we’ll tell you directly.
- “Our board will ask what this costs.”
- There’s no published price -- it depends on call volume. We’ll walk through the actual number with you before anyone commits to anything.
- “We’re a small org -- is this overkill?”
- It’s built for exactly the situation where a small staff can’t also staff a phone line. Month-to-month, no contract, so it’s easy to try and easy to stop.
Nonprofit FAQs
Questions staff ask
What kinds of calls can it actually handle?
General information, donation inquiries, and volunteering inquiries are configured out of the box. If your organization needs something else -- event RSVPs, membership renewals, program enrollment -- the flow is customizable, so tell us and we’ll usually be able to build it. It’s not built for client intake or crisis calls.
Where do we see what came in?
Staff get an email notification when a donation or volunteer inquiry comes in. There’s no self-serve dashboard yet.
Do we lose our published phone number?
No. Calls forward to LiveHelm -- the number on your website and materials doesn’t change.
Is this appropriate for a crisis or hotline number?
No. LiveHelm is not built for crisis lines or intake for people in acute distress. If that’s your line, tell us and we’ll be straight about whether this is a fit -- often the answer is no.
Does it know about our specific programs?
Only what it’s configured with. If it doesn’t have a confirmed answer, it tells the caller a person will follow up instead of guessing.
What does it cost, and does the board need to approve a contract?
There’s no published price -- it depends on call volume. It’s month-to-month with no contract, so there’s nothing long-term to bring to the board.
Stop losing donors and volunteers to a phone that goes unanswered.
Call the number below, or apply for the founding nonprofit pilot.