Messaging terms

Last updated: 2026-08-21

What this program does

When a business uses LiveHelm and enables SMS, LiveHelm may text a customer who called that business -- either to follow up on a call that wasn’t answered or didn’t get fully resolved, or to continue a conversation the customer started by text. Message frequency varies based on the customer’s own interactions.

Consent

A customer’s number enters this program because they called or texted a business using LiveHelm. Message and data rates may apply.

How to opt out

Reply STOP to any message to opt out immediately. This is honored automatically by the wireless carrier and independently tracked inside LiveHelm -- once opted out, that number cannot be texted again by any path, permanently.

Help

Reply HELP to any message for support, or email hello@livehelm.com.

Before any of this happens

No outbound text traffic is sent for a business until that business’s number has cleared carrier registration (A2P 10DLC) -- this program is not active for a business until then.