For nonprofits
Every information, donation, and volunteer call — answered.
A small team can’t staff a phone line. LiveHelm answers every call, captures what the person needs, and notifies your team by email — automatically.
- every call answered
- 24/7
- call it and hear it answer
- (805) 628-4411
- missed-call text-back target
- 30 sec
- no contract
- Month-to-month
LiveHelm is built for general information, donation, and volunteer calls. It is not appropriate for crisis lines, hotlines, or intake for people in acute distress. Don’t point that line here. If you’re not sure whether your line qualifies, call and ask -- we’ll tell you straight, including if the answer is no.
What it handles
- General information about your organization and programs
- Donation inquiries -- captured and routed to staff
- Volunteering inquiries -- captured and routed to staff
Need something else -- event RSVPs, membership renewals, program enrollment? The conversation flow is configurable, so we can usually build a custom flow around what your organization actually needs. The one thing that’s never a fit is a crisis or intake line -- see below.
Every call answered
Nights, weekends, and the hours nobody’s at the desk -- someone calling in still gets a real conversation.
Nothing gets lost
Every inquiry is captured with contact details and what they were asking about -- not a paper message slip that goes missing.
Staff get notified
An email notification when a donation or volunteer inquiry comes in, so it doesn’t sit unanswered for a week.
How it works for your organization
What happens when someone calls
Someone calls your organization
Asking about your programs, wanting to give, or wanting to volunteer -- during office hours or well after them.
LiveHelm answers and finds out what they need
A natural conversation, in your organization’s voice.
The details get captured and logged
Recorded, transcribed, and summarized -- with the caller’s contact info attached.
Your team is notified
An email goes to your staff so a donation or volunteer lead doesn’t sit unanswered.
The way it works now, vs. this way
The way it works now
- The line rings during a board meeting, a program visit, or after 5pm -- and nobody’s at a desk to answer it.
- A caller leaves a voicemail that sits until someone has time to check it, if they leave one at all.
- A donor or a would-be volunteer gets no response for days, and moves on.
- There’s no record of what came in on the phone line at all -- just what people remember to write down.
With this approach
- Every call is answered, whatever else is happening at your organization that day.
- The caller’s information and request are captured immediately -- no voicemail to check later.
- Staff get an email notification so a donation or volunteer inquiry gets a timely response.
- Every call recorded, transcribed, and logged -- a real record of what came in.
Hear it yourself
Call (805) 628-4411. That’s the whole demonstration.
Call it. LiveHelm answers, asks what you need, then routes you to a person.
Try to make it quote you a price -- it won't. Ask when someone can get to you -- it won't guess. Ask for something we haven't configured and it puts a person on it instead of making something up.
What it won’t do
It stays inside general information, donation, and volunteer inquiries. It won’t invent a policy answer or a program detail it wasn’t given -- it tells the caller a person will follow up.
Try to make it quote you a price -- it won't. Ask when someone can get to you -- it won't guess. Ask for something we haven't configured and it puts a person on it instead of making something up.
See it in action
Three kinds of calls, captured
Hi, I'd like to make a donation -- how do I do that?
I can take your info and have someone follow up with the details -- what's your name and best number?
Sure, Priya, 555-0199.
Thank you, Priya. I've logged this and our team will reach out.
Illustrative example of configured behavior. Not a real caller’s recording.
I'm interested in volunteering -- who do I talk to?
I'd love to get you connected -- can I get your name and a number to reach you?
Tom, 555-0177.
Got it, Tom. I've logged your interest and our volunteer coordinator will follow up.
Illustrative example of configured behavior. Not a real caller’s recording.
Full capability list
What's live, what's gated, what's not built
Answers every call, 24/7
Live nowA dedicated number for the organization. The AI answers in its own voice and branding -- no after-hours gap, no ringing out to nothing.
Captures who called and what they wanted
Live nowName, contact info, and the reason for the call -- logged automatically, no one has to remember to write it down.
Records, transcribes, and logs every call
Live nowA summary of what was discussed, attached to the record. Nothing about how a call was handled is invisible.
Escalates to you immediately
Live nowWhen a caller asks for a person, or the situation is urgent or high-value, you’re notified right away. Reply 1, 2, or 3 -- no dashboard login required.
Weekly staff email report
Live nowCalls answered, new leads, text-backs sent, replies, and escalations -- with a clearly labeled estimate of value, showing its own math.
Never invents a price or a time
Live nowThe AI won’t quote a price it wasn’t given and won’t promise an arrival time. Anything outside what it’s configured to say goes to a person instead of being guessed at.
Tracks the conversation explicitly
Live nowWhat’s been asked, offered, and confirmed is tracked, so the AI can’t lose the thread or contradict itself mid-conversation.
Missed-call text-back in 30 seconds
Available after carrier approvalTwo distinct messages: a genuine "sorry we missed you" for an abandoned call, and a "let’s pick up where we left off" for a call that connected but didn’t resolve.
Available once the organization’s number clears A2P 10DLC carrier registration. Voice works day one regardless.
Opt-outs are permanent
Live nowReplying STOP is honored automatically by the carrier and independently inside LiveHelm -- no path can text that person again.
Appointment booking
Planned, not builtChecking availability and booking a job on the call.
Not built yet -- deliberately. We want to talk to real customers before we build it.
Calendar sync
Planned, not builtA live sync with the organization’s own calendar.
Planned, not required for anything the AI does today.
Self-serve dashboard
Planned, not builtA place for the organization to log in and see their own calls, texts, and history.
Not built yet. Today, you get email notifications.
The honest questions
- “Will it give out wrong information about our programs?”
- It only says what it’s been configured to say. Anything it doesn’t have a confirmed answer for gets escalated to staff instead of guessed at.
- “What about calls that aren’t info, donations, or volunteering?”
- Those three are what’s configured out of the box, but the flow is customizable -- if your organization needs something else non-crisis, like event RSVPs or membership questions, we can usually build that with you. The one hard line is a crisis or intake line -- that’s never a fit, and we’ll tell you directly.
- “Our board will ask what this costs.”
- There’s no published price -- it depends on call volume. We’ll walk through the actual number with you before anyone commits to anything.
- “We’re a small org -- is this overkill?”
- It’s built for exactly the situation where a small staff can’t also staff a phone line. Month-to-month, no contract, so it’s easy to try and easy to stop.
Nonprofit FAQs
Questions staff ask
What kinds of calls can it actually handle?
General information, donation inquiries, and volunteering inquiries are configured out of the box. If your organization needs something else -- event RSVPs, membership renewals, program enrollment -- the flow is customizable, so tell us and we’ll usually be able to build it. It’s not built for client intake or crisis calls.
Where do we see what came in?
Staff get an email notification when a donation or volunteer inquiry comes in. There’s no self-serve dashboard yet.
Do we lose our published phone number?
No. Calls forward to LiveHelm -- the number on your website and materials doesn’t change.
Is this appropriate for a crisis or hotline number?
No. LiveHelm is not built for crisis lines or intake for people in acute distress. If that’s your line, tell us and we’ll be straight about whether this is a fit -- often the answer is no.
Does it know about our specific programs?
Only what it’s configured with. If it doesn’t have a confirmed answer, it tells the caller a person will follow up instead of guessing.
What does it cost, and does the board need to approve a contract?
There’s no published price -- it depends on call volume. It’s month-to-month with no contract, so there’s nothing long-term to bring to the board.
Stop losing donors and volunteers to a phone that goes unanswered.
Call the number below, or apply for the founding nonprofit pilot.